Shipping policy

Last updated: December 28, 2025

At Mareval, we aim to deliver your order safely, reliably, and transparently. Below you will find all relevant information regarding shipping methods, costs, and delivery options.

Shipping Carrier

We ship all orders using DHL, ensuring reliable delivery and shipment tracking.

Shipping Rates

Shipping costs are calculated based on your delivery destination and order value.

Germany

  • Standard Shipping: €4.99 (incl. VAT)

  • Free Shipping: on orders over €100

  • Estimated delivery time: 2–4 business days

Europe

  • Standard Shipping: €9.99 (incl. VAT)

  • Free Shipping: on orders over €100

  • Estimated delivery time: 3–7 business days

Rest of the World

  • Standard Shipping: €24.99 (incl. VAT)

  • Free Shipping: on orders over €250

  • Estimated delivery time: 7–14 business days

Delivery times are estimates and may vary depending on destination, customs clearance, and external factors beyond our control.

Local Pickup

We offer free local pickup at our company address.

  • Cost: Free

  • Availability: By appointment only

  • Pickup instructions: You will receive a confirmation email once your order is ready for pickup.

Customs, Duties & Taxes

For deliveries outside the European Union, customs duties, import taxes, or fees may apply. These charges are the responsibility of the customer and are not included in the shipping costs.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email including a DHL tracking number.

Questions

If you have any questions regarding shipping or delivery, please contact us via our Contact Page. We’re happy to help.